Support Center

Frequently Asked Questions

Everything you need to know about the GFWE alliance β€” membership, marketing, payment protection and more.

1 What is GFWE?

A Hong Kong-based global alliance of verified freight forwarders β€” 13,000+ member offices in 190+ countries. Members get client inquiries, overseas social media promotion, partner matching, and payment protection.

2 How does GFWE bring me business?

Three channels: your own landing page with direct WhatsApp contact, AI-matched buyer inquiries, and continuous social media promotion of your brand across LinkedIn, Facebook, Instagram and YouTube β€” managed entirely by our team.

3 I'm an established forwarder in Europe or North America. What's in it for me?

Two things you can't easily build alone: pre-vetted, credit-checked partners across Asia, Africa and Latin America β€” and a marketing team promoting your brand to overseas shippers, without adding headcount.

4 Are members really verified?

Yes. Before listing we check business license, transport permits, certifications such as AEO, and credit records. Violators are removed and blacklisted.

5 How does Payment Protection work?

File your transaction with GFWE when you trade with another member. If a dispute arises, we mediate. If your loss is confirmed, you are compensated up to your tier's limit: $20,000 (Silver), $50,000 (Premium), $100,000 (Golden).

6 How much does membership cost?

Starter Pass: $499 for 90 days β€” fully credited if you upgrade to any annual tier within 90 days. Annual tiers: Elite Silver $2,399/year, Elite Premium $5,399/year, Elite Golden $7,399/year β€” every annual tier has a 3-year plan at the price of 2 years (one year free).

7 Which plan should I choose?

If you want inbound clients, not just a listing: Golden. It includes fully managed social media campaigns, a dedicated account manager, summit access and $100,000 protection. The 3-Year Golden plan is our best value and includes a permanent Founding Member badge.

8 Is Google Ads included in the social media promotion?

Social media promotion across LinkedIn, Facebook, Instagram and YouTube is fully included in your membership. Google Ads is an optional paid add-on: ad spend is billed separately at cost with full transparency β€” no markup β€” and you can pause or stop campaigns with one working day's notice.

9 How do I join?

Apply online β†’ qualification & credit review β†’ payment β†’ certificate and member ID issued β†’ your landing page goes live. Register at gfwe-world.org or message WhatsApp +852 6945 2896.

10 What about refunds, upgrades or changing my plan?

Contact our team on WhatsApp +852 6945 2896 or email info@gfwe-world.org β€” upgrades, plan changes and refund requests are handled personally within 24 hours.

11 What cargo types do members cover?

General and fragile goods, cold chain, dangerous goods, oversized/project cargo, and cross-border e-commerce including FBA.

12 Can the AI find me a partner right now?

GFWE AI can tell you whether our network covers your route and cargo. Full member details and direct contacts are a member benefit β€” or leave your requirements and our team will personally recommend partners within 24 hours.

13 I'm a shipper, not a forwarder. Can I use GFWE?

Yes β€” tell us your route and cargo via GFWE AI or WhatsApp, and we'll connect you with verified members. It's free for shippers.

14 How do I contact a human?

WhatsApp / Phone +852 6945 2896, or email info@gfwe-world.org. We reply within 24 hours.

Still have questions?

Our team is ready to help you find the right logistics solution.